![]() ![]() BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Thank you for providing a photo of your lovely sink as we will add it to the other photos we provide prominently on our website's sink page to illustrate the nature of the living finish.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. The offer still stands to send you a touch-up kit if you like. You never responded to our efforts to help you. We explained, again, about the nature of the living finish and offered to send you a touch up kit which would have allowed you to re-apply color to the sink as well as advising you to use one of several mitigating waxes to slow this process. Somehow, you must have missed our numerous explanations as you did contact us some months after receipt of the sink to express your dissatisfaction about the living finish. Four years ago, in 2016, you purchased what, to many, is still a beautiful nickel silver sink. We would rather not make a sale than to have someone purchase one of our sinks and be unhappy. In addition, we explain it in the initial order paperwork which you signed as well as in the care instructions that are included with the sink in shipment. We go to great lengths to explain how our sinks have a living finish including putting it both at the top of our website's sinks page, as well as having a dedicated page to the living finish and how it works and why it is not effective to have a permanent seal on sink finishes. ![]() Michael, we are sorry you are not pleased with the living finish on your sink. Thank you, however, for providing a photo of your lovely sink as we will add it to the other photos we provide prominently on our website's sink page to illustrate the nature of the living finish. Now, 4 years later, you choose to malign us by giving us a one star review and logging a negative comment with the Better Business Bureau? ![]() We explained, yet again, about the nature of the living finish and offered to send you a touch up kit which would have allowed you to re-apply color to the sink as well as advising you to use one of several mitigating waxes to slow this process. ![]() Somehow, you must have missed those numerous explanations as you did contact us some months after receipt of the sink to complain about the living finish. We would rather not make a sale than to have someone purchase one of our sinks and be unhappy.Ĥ years ago in 2016, you purchased what, to many, is still a beautiful nickel silver sink. ![]()
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